Privacy Policy

1. Introduction

Welcome to the leo78 Privacy Policy. This document explains how leo78 ("we", "us", "our") collects, uses, stores, protects, and shares your personal information when you access our website at https://leo78.cam, register for an Account, and use our online gaming services including sports betting, live casino games, slot games, and other gambling products.

leo78 is committed to protecting your privacy and ensuring the security of your personal data. We understand that trust is fundamental in the online gaming industry, and we take our responsibility to safeguard your information seriously. This Privacy Policy should be read in conjunction with our Terms & Conditions and other policies available on our website.

By creating an Account with leo78 or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you should not use leo78 services.

2. Information We Collect

leo78 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a leo78 Account, you provide us with personal information including:

• Identity Information: Full legal name (as it appears on your Indonesian KTP - Kartu Tanda Penduduk), date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address in Indonesia.
• Account Credentials: Username and password (passwords are encrypted and never stored in plain text).
• Verification Documents: Copies of your Indonesian KTP, selfie photos for identity verification, and potentially proof of address documents (utility bills or bank statements) as part of our Know Your Customer (KYC) procedures.
• Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other supported Indonesian banks, and e-wallet information (OVO, DANA, GoPay account details) for processing deposits and withdrawals.
• Communication Data: Any information you provide when contacting our Customer Support team via email, live chat, or other communication channels, including support tickets, feedback, complaints, and inquiries.

2.2 Information Collected Automatically

When you use leo78 services, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, geographic location (country, city, region based on IP), and time zone (WIB, WITA, or WIT for Indonesian users).
• Usage Data: Pages visited, features used, games played, time spent on the platform, click patterns, navigation paths, search queries, and interaction with promotional content.
• Transaction History: Complete records of all deposits, withdrawals, bets placed, game outcomes, bonus claims, and account balance changes for security, dispute resolution, and regulatory compliance purposes.
• Behavioral Data: Betting patterns, game preferences, session duration, login frequency, and other behavioral indicators used to detect fraudulent activity and problem gambling patterns.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third parties:

• Payment Processors: Transaction confirmation and processing information from banks and payment service providers when you make deposits or withdrawals.
• Verification Services: Identity verification and fraud prevention data from third-party KYC service providers to confirm your identity and detect fraudulent accounts.
• Game Providers: Gameplay data and results from third-party game studios whose slots, live casino, and other games are integrated into the leo78 platform.

Data Category	Examples	Purpose
Identity Data	Name, date of birth, KTP number	Account registration, age verification, KYC compliance
Contact Data	Email, phone, address	Account communication, support, security alerts
Financial Data	Bank account, e-wallet details	Processing deposits and withdrawals
Technical Data	IP address, device type, browser	Platform optimization, security monitoring, fraud prevention
Usage Data	Games played, betting history, session data	Service improvement, personalization, responsible gaming monitoring
Marketing Data	Communication preferences, promotional engagement	Sending relevant offers, respecting opt-out preferences

3. How We Use Your Information

leo78 uses your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your leo78 Account
• Processing deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets
• Facilitating sports betting on bandar bola (football) markets, live casino gameplay, slot games, togel (lottery), and other gaming products
• Maintaining accurate transaction records and account balances
• Providing customer support and responding to your inquiries
• Delivering promotional bonuses, free bets, and loyalty rewards

3.2 Security and Fraud Prevention

• Verifying your identity through KYC procedures to prevent underage gambling and identity theft
• Detecting and preventing fraudulent activity, money laundering, and other illegal activities
• Monitoring betting patterns to identify bonus abuse, collusion, and terms violations
• Protecting the integrity of games and ensuring fair play
• Securing your Account from unauthorized access

3.3 Legal and Regulatory Compliance

• Complying with international gaming industry regulations and licensing requirements
• Meeting Indonesian anti-money-laundering (AML) and counter-terrorism financing obligations
• Responding to legal requests from authorities and government agencies
• Maintaining records required by gambling regulators and financial authorities
• Resolving disputes and enforcing our Terms & Conditions

3.4 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality and user experience
• Optimizing our mobile platform for Android and iOS devices popular in Indonesia
• Personalizing game recommendations based on your preferences
• Testing new features and measuring their effectiveness
• Understanding Indonesian player preferences for sports betting, casino games, and slots

3.5 Marketing and Communication

• Sending promotional offers, bonus notifications, and special event announcements (you may opt out at any time)
• Communicating important account updates, policy changes, and security alerts
• Providing personalized bonus offers based on your gaming activity and preferences
• Announcing new games, features, and platform enhancements

3.6 Responsible Gaming

• Monitoring gameplay patterns to identify potential problem gambling behaviors
• Implementing deposit limits, loss limits, and self-exclusion tools
• Providing resources and support for players who may be experiencing gambling-related harm
• Ensuring compliance with responsible gaming best practices

4. Data Sharing and Disclosure

leo78 does not sell your personal information to third parties. We share your data only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to help deliver our services, including:

• Payment Processors: Banks and payment gateways that process deposits and withdrawals to Indonesian bank accounts and e-wallets.
• KYC Verification Services: Identity verification providers that confirm your KTP authenticity and detect fraudulent documents.
• Game Providers: International gaming studios that supply slots, live casino, and other games integrated into the leo78 platform.
• Technology Partners: Cloud hosting services, cybersecurity firms, and IT infrastructure providers.
• Customer Support Tools: Live chat platforms and support ticketing systems used by our customer service team.

All third-party service providers are bound by confidentiality agreements and are permitted to use your data only for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from Indonesian government authorities, regulatory bodies, or law enforcement agencies
• Investigations into suspected illegal activity, fraud, or threats to public safety
• Compliance with international gaming regulations and anti-money-laundering laws

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructuring, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with third parties if you explicitly consent to such sharing. You have the right to withdraw consent at any time.

5. Data Security Measures

leo78 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks.
• Secure Storage: Personal data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Password Protection: Your password is encrypted using one-way hashing algorithms, meaning even leo78 staff cannot view your actual password.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal information, and all access is logged and monitored.
• Regular Security Audits: We conduct regular vulnerability assessments and penetration testing to identify and address potential security weaknesses.
• PCI DSS Compliance: Our payment processing meets Payment Card Industry Data Security Standards for handling financial information.
• Employee Training: All staff undergo data protection and security awareness training.

While we implement industry-leading security measures, no system is completely invulnerable. You also play a crucial role in security by choosing a strong password, never sharing your login credentials, logging out after each session on shared devices, and notifying us immediately if you suspect unauthorized Account access.

6. Data Retention

leo78 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, and resolve disputes.

• Active Accounts: While your Account is active, we retain all personal information, transaction history, and gameplay records.
• Closed Accounts: After you close your Account, we retain certain information for a minimum of seven (7) years to comply with financial regulations, anti-money-laundering laws, and gambling industry record-keeping requirements.
• Legal Holds: If your Account is involved in a legal dispute, investigation, or regulatory inquiry, we may retain your data until the matter is resolved.
• Anonymized Data: Some data may be anonymized (stripped of identifying information) and retained indefinitely for statistical analysis and platform improvement.

You may request deletion of your personal information at any time (subject to legal retention requirements) by contacting our Customer Support team.

7. Your Privacy Rights

Under applicable data protection principles, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of all personal information we hold about you. This includes your Account details, transaction history, verification documents, and communication records.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information through your Account settings or by contacting Customer Support.
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements. Some information must be retained for seven years under financial regulations.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to certain uses of your personal information, particularly for marketing purposes. You can opt out of promotional emails at any time.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

To exercise any of these rights, please contact our Customer Support team at [email protected]. We will respond to your request within 30 days. Some requests may require identity verification to protect your privacy.

8. Cookies and Tracking Technologies

leo78 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly. These enable core features like account login, security, and payment processing.
• Performance Cookies: Collect anonymous information about how you use our website, helping us improve functionality and user experience.
• Functional Cookies: Remember your preferences (language, currency, game filters) to personalize your experience.
• Analytics Cookies: Help us understand traffic patterns, popular games, and user behavior to optimize our platform.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of the leo78 platform. We do not use third-party advertising cookies that track you across other websites.

9. Third-Party Services

The leo78 platform integrates third-party services including game providers, payment processors, and verification tools. These third parties have their own privacy policies governing how they handle your information. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

leo78 is not responsible for the privacy practices of third-party services. We select partners based on their reputation and security standards, but we cannot control how they use information you provide directly to them.

10. International Data Transfers

leo78 serves Indonesian players primarily, but our platform infrastructure and some service providers may be located outside Indonesia. When your personal information is transferred internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by data protection authorities
• Ensuring recipient countries have adequate data protection laws
• Implementing technical security measures during transfer and storage
• Limiting international transfers to only what is necessary for service provision

By using leo78 services, you consent to the international transfer of your personal information as necessary to provide our gaming platform.

11. Children's Privacy

leo78 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete that information immediately and permanently close the associated Account.

If you are a parent or guardian and believe your child under 21 has created an Account with leo78, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

leo78 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice on the leo78 website

Your continued use of leo78 services after changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how leo78 handles your personal information, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" for faster routing
• Live Chat: Available 24/7 after logging into your Account
• Response Time: We aim to respond to privacy inquiries within 48 hours

For data access requests, deletion requests, or exercising other privacy rights, please include your full name, Account username, and registered email address to help us verify your identity and process your request efficiently.